Why Won’t You Take My Money?

I’ve mentioned previously that I’m having the garage door at the house replaced. The one that I have is in terrible shape: The paint is peeling, the windows are broken (did someone try to shoot them out?), the previous owner cut holes in some of the panels… It’s just in really bad shape. So, part of my plan before listing the house has been to replace the door. Bryan briefly suggested that we replace it ourselves. I wasn’t exactly on board with that idea. I’ve always heard installing a garage door can be tricky, especially working with the giant springs, and I tend to shy away from any home improvement project where there’s a chance making a mistake could kill you. Call me crazy!

A little bit of online research showed that my garage door was an uncommon size. I was looking for a basic door; No windows, no frills, just a door. If it was a common size, we could have found one for $250-300. Doors that were closer to our size jumped to $550-600. Yikes! How much more would it cost for a special order?

My Dad suggested a company that he’s used numerous times, both at home and at his business. I looked them up online, and their reviews were great. So, in early November I called them up. The sales guy setup an appointment and came out to give me an estimate. After taking the measurements he explained that there were 3 categories of garage doors: Common sizes that they stocked in their warehouse, less common sizes that the manufacture kept in stock, and custom sizes that had to be specially made. Guess which one my door was? Based on previous orders he’d done, he’d estimate my door (with installation) would cost around $670. But he wanted to get with the manufacturer before he gave me a definite price. No problem! He explained that they typically wanted a 50% deposit before they placed the order, with the remainder due when the work was complete. He said he’d call me by the following Wednesday.

Except he didn’t call me. So, two weeks later, I called him back. He pulled my file, and said yes, the door would cost $670 (including installation). It would usually take 2-3 weeks for the door to come in, and then they would schedule a time to come out and install it. Did I want to go ahead with the order? Yes! I gave him my debit card number for the $335 deposit.

I waited, and watched my bank account for the deposit to go through. One week turned into two, and the deposit still wasn’t ran. Finally, after almost 3 (more) weeks, I called them up. The sales guy seemed a little shocked: Why was I so concerned about not being charged? He told me that he typically didn’t charge the deposit until after he had a delivery date for the door. That isn’t what he told me originally, but fine, so long as the door was on order. He told me he’d probably know the following Monday when the door would be in.

By this point, the Holidays were upon us, and the garage door was the least of my concerns. I still kept an eye out for that deposit to be run through my account. It never was. Then last Thursday, I got a call from their installation guy: Could they come out tomorrow (Friday) and install the door? No problem! I sent the boyfriend to meet with them. The door went in just fine, with a few unexpected adjustments (my ceiling is shorter than the installation crew was expecting). They gave him the bill for $670, and he told them the office should have my debit card on file. They called the office, who confirmed they did.

So, I waited and watched my bank account, curious to see when/how the amount would be run. And yesterday, a charge was finally pending from the garage door company. For $6.70. Seriously people?!?

The charge is still pending this morning. I’m hoping they caught their mistake, and the correct amount will go through in a couple of days. If not, I plan to call them and get the charge corrected. But the whole thing has left me feeling like I’m hounding this company, just to get them to take my money.

But hey, I have a new garage door! Even if I haven’t paid for it (yet)!

– Cindy W.

Edit: The garage door company caught their mistake before the charge cleared, and a separate charge was run for the remaining $663.30.

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